Provision of a Service Desk
Buyer: Ofsted
- Published
- 21 July 2026
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 068746-2026
- Reference
- ocds-h6vhtk-06cff5
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
The Office for Standards in Education, Children's Services and Skills (Ofsted) is issuing this notice to notify the market to that we are engaging with suppliers on the Technology Services 4 (RM6190) to help shape a pending tender process for the provision of a fully managed Servicedesk. The current contract that Ofsted has for providing this service is due to end in March 2027 and Ofsted are looking to start pre market engagement with suppliers in the market. Ofsted intends to appoint a supplier to deliver a fully managed Servicedesk that will be the single point of contact for circa 4000 individuals to report IT issues, raise queries, submit requests, and where possible have them resolved at first contact. Our Service Desk provider will be responsible for: • supporting a range of home, office, and remote based users, using the Ofsted-owned ServiceNow instance to log contacts via multiple communication channels, including telephone, service portal and webchat • logging, categorising, and prioritising all calls, carrying out initial investigations and resolving at first contact wherever possible, and providing clear and effective communications to Ofsted users and support teams • …
Official publications
- FTS · 068746-2026 · 21 July 2026
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