Provision for Remote Diagnostics and Technical Support for NOC Vessels
Buyer: National Oceanography Centre
- Published
- 12 August 2026
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 076870-2026
- Reference
- ocds-h6vhtk-06e2d2
- Official source
- Official source
CPV codes
- 71356300Technical support services
Description
The contract is a service agreement with the supplier for the provision of: technical support, remote diagnostics, emergency assistance, maintenance support for the supplier specific systems onboard the RSS James Cook. As part of the contract, the supplier will provide access to a Remote Diagnostic System which will enable to the supplier to securely connect and digitally interact with the systems on board. The interaction includes: systems monitoring, fault finding, data transfer and if possible remote corrections via the Common Remote Service Platform. Additionally, the National Oceanography Centre will have access to a 24 hour, 7 days a week support line that will offer technical support in case of urgent requirements on board the ship. For non-urgent queries a general technical support line is available during the hours of 08:00 and 16:00 in the CET time zone.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Siemens Energy Limited | — | — |
Official publications
- FTS · 076870-2026 · 12 August 2026
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