Property services consultancy project - Stock Conditioning

Published

31 May 2024

Place of performance

UKG

Procedure

Restricted procedure

Lots

1

Notice number

016995-2024

Reference

ocds-h6vhtk-03a70c

Official source

Official source

CPV codes

• 70333000Housing services
• 71315200Building consultancy services
• 71315300Building surveying services

Description

MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose: •To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract •To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include: •A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation •Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc. •A dedicated telephone line for Stock Condition surveys •Ensure the use of mobile devices i

Official publications

• FTS · 016995-2024 · 31 May 2024

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is METROPOLITAN THAMES VALLEY HOUSING (United Kingdom).

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