Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
- Published
- 7 July 2026
- Estimated value
- £291,667
- Place of performance
- UKE
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 063501-2026
- Reference
- ocds-h6vhtk-069a02
- Official source
- Official source
CPV codes
- 64200000Telecommunications services
Description
Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
Official publications
- FTS · 063501-2026 · 7 July 2026
Other tenders from Habinteg Housing Association Limited
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £291,667.
- Who is the buyer of this tender?
- The contracting authority is Habinteg Housing Association Limited (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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