PME - IT Service Management
Buyer: The Mayor and Commonalty and Citizens of the City of London
- Published
- 21 July 2026
- Lots
- 1
- Notice number
- 068564-2026
- Reference
- ocds-h6vhtk-06c2c8
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 72222300Information technology services
- 72212451Enterprise resource planning software development services
Description
The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: • All data and application services, including AI engines must be hosted within the UK. • Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. • Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. • AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. • Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook. • Workflow automation and integration capability, including configurable approvals, automat…
Official publications
- FTS · 068564-2026 · 21 July 2026
Other tenders from The Mayor and Commonalty and Citizens of the City of London
- Barbican Renewal Programme - Temporary site services
- Guildhall Mechanical Design Lot 1 North Wing & GJR, Beveridge Associates 01 DWS Design RIBA 4 C1525CW175
- FPEP Uniform Lockers
- Guildhall Mechanical Design Lot 3 West Wing by Beveridge Associates
- To provide Quantity Surveying and Contract Administration services in relation to COL Welfare Facilities Refurbishment Project across RIBA…
- prj_1235 - Health Access Worker service
- Integrated Facilities Management (IFM) Framework
- Pan London Substance Use Programme - London Inpatient Detoxification and Stabilisation (IPD)
- prj_1203 - GLA London Talent Pathways
- Barbican Renewal Programme - Construction logistics services
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is The Mayor and Commonalty and Citizens of the City of London (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.