Outsourced ICT Infrastructure Management and associated Services
- Published
- 3 September 2026
- Submission deadline
- 25 September 2026
- Estimated value
- £49,999,999
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 083588-2026
- Reference
- ocds-h6vhtk-067c1b
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 48800000Information systems and servers
- 72317000Data storage services
- 72300000Data services
- 72100000Hardware consultancy services
- 72600000Computer support and consultancy services
- 72200000Software programming and consultancy services
- 72222300Information technology services
Description
The Authority requires the provision, management, and continuous improvement of the following services: a. ITSM Tooling & Service Desk Provision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self‑service capabilities, leveraging AI and automation. b. Service Management functions End‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management. c. Workplace & End‑User Services User Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities. d. Infrastructure Services Management of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services. e. Networking Services Provision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installatio…
Official publications
- FTS · 083588-2026 · 3 September 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 25 September 2026. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £49,999,999.
- Who is the buyer of this tender?
- The contracting authority is Worcestershire Acute Hospitals NHS Trust (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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