Out of Hours Contact Centre Services
- Published
- 5 August 2026
- Estimated value
- £805,000
- Place of performance
- UKC
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 074020-2026
- Reference
- ocds-h6vhtk-05f4dc
- Official source
- Official source
CPV codes
- 79510000Telephone-answering services
Description
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Care Quality Services Ltd. | — | — |
Official publications
- FTS · 074020-2026 · 5 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £805,000.
- Who is the buyer of this tender?
- The contracting authority is THE GUINNESS PARTNERSHIP LIMITED (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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