Out of Hours Call Handling Service
- Published
- 16 December 2025
- Estimated value
- £2,200,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 083126-2025
- Reference
- ocds-h6vhtk-054603
- Official source
- Official source
CPV codes
- 79512000Call centre
- 79511000Telephone operator services
- 79510000Telephone-answering services
- 64214200Telephone switchboard services
- 32551400Telephone network
Description
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Morgan Sindall Property Services | £2,200,000 | 10 December 2025 |
Official publications
- FTS · 083126-2025 · 16 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,200,000.
- Who is the buyer of this tender?
- The contracting authority is The Swaythling Housing Society Ltd (Trading as Abri) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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