Out Of Hours Call Handling Service
Buyer: VICO HOMES LIMITED
- Published
- 3 March 2026
- Place of performance
- UKE
- Lots
- 1
- Notice number
- 019094-2026
- Reference
- ocds-h6vhtk-066146
- Official source
- Official source
CPV codes
- 79512000Call centre
Description
Vico Homes Limited Request for Information Out of Hours Call Handling Service 1. Purpose This document invites market feedback and supplier information to validate solution options, indicative costs, and delivery approaches for the requirements outlined herein. It is a non-binding request intended to inform a subsequent sourcing strategy and specification development 2. Background & Context Vico Homes Limited (Vico) was established on 1st April 2025 when Wakefield District Housing (WDH) rebranded to deliver our vision 'to build better futures and vibrant communities'. We are one of the UK's largest social housing providers, with over 32,000 homes across Yorkshire and our wider operating area across the North of England. We offer much more than bricks and mortar; our support goes far beyond the front door. We go the extra mile to deliver excellent customer services and provide a home to be proud of. Our tenants and others contact us outside normal business hours to report: • Emergency repairs • Urgent property safety concerns • Anti social behaviour incidents • Safeguarding or welfare issues • Estate or building emergencies Contacts may also be received relating to • Vico Homes off…
Official publications
- FTS · 019094-2026 · 3 March 2026
Other tenders from VICO HOMES LIMITED
- Fencing Supply and Fit
- Surveys- Customer Satisfaction
- Air Conditioning Service and Maintenance
- Damp Proof Remediation Works and Associated Works
- Site Cabins and Welfare Services
- Pest Control Services
- Surveys- Employee Satisfaction
- Kitchen Replacement Programme
- Surveys- Customer experience
- Aerial & Satellite Services
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is VICO HOMES LIMITED (United Kingdom).
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