New Build Customer Journey Experience Solutions
Buyer: Peabody Trust
- Published
- 23 December 2025
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 086027-2025
- Reference
- ocds-h6vhtk-058ccf
- Official source
- Official source
CPV codes
- 72224000Project management consultancy services
- 73220000Development consultancy services
- 79000000Business services: law, marketing, consulting, recruitment, printing and security
- 79410000Business and management consultancy services
- 79415200Design consultancy services
- 79416200Public relations consultancy services
Description
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailor…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Integrity UK Ltd | — | — |
Official publications
- FTS · 086027-2025 · 23 December 2025
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- Who is the buyer of this tender?
- The contracting authority is Peabody Trust (United Kingdom).
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