Mystery Shopping at Household Waste Recycling Centre (HWRC's)
Buyer: Kent County Council
- Published
- 24 March 2026
- Estimated value
- £160,000
- Place of performance
- UKJ
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 026574-2026
- Reference
- ocds-h6vhtk-0604b6
- Official source
- Official source
CPV codes
- 79342310Customer survey services
Description
KCC has the statutory responsibility to provide a Household Waste Recycling Centre (HWRC) service to residents, of which we currently have 19 in Kent. The HWRCs are for the disposal of household waste and accept a wide range of materials. Trade waste is accepted at a number of sites. Mystery shopping has proven to be an effective tool for independently assessing the quality of service delivery, identifying areas for improvement, identifying health and safety issues, informing staff training, operational decisions and maintaining site cleanliness at each of the HWRC’s. KCC requires a contract for Mystery Shopping at Household Waste Recycling Centres (HWRCs) for a period of 36 months from May 2026 to April 2029 , with the option of an additional 12 month extension if required. The supplier must have the following as a minimum: •Capacity – the supplier must have the capacity to undertake four monthly visits to each of the 19 sites across Kent. •Personnel – the supplier must have sufficient personnel resources to ensure the Mystery Shopper are not recognised by HWRC staff. •Data Storage – the suppliers must have the ability to store the data it collects. •Monthly Reporting – the s…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Mystery Shoppers Ltd | — | — |
Official publications
- FTS · 026574-2026 · 24 March 2026
Other tenders from Kent County Council
- Bus Stop Maintenance and Civils - Lot B
- St Michael's Junior School - Mobile Replacement Programme
- Kent Test (11+) Examination Services
- External Tuition - Kent County Council (KCC) and Medway Council
- CN260764 - Provision of Community Safety Accreditation Scheme (CSAS) Resource
- Kent Test (11+) Services
- Older Persons Residential and Nursing Care Services
- Kent Integrated Family Domestic Abuse Service (KIFDAS)
- Southborough Primary School Roof and Window Replacement
- JCT Contract Oakley School Roof Ceiling and Lighting Project
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £160,000.
- Who is the buyer of this tender?
- The contracting authority is Kent County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.