MoJ & HMPPS Enquiry Service
Buyer: Ministry of Justice
- Published
- 7 April 2026
- Estimated value
- £15,000,000
- Place of performance
- UK
- Lots
- 1
- Notice number
- 031566-2026
- Reference
- ocds-h6vhtk-066c10
- Official source
- Official source
CPV codes
- 79512000Call centre
Description
The Authority is preparing to launch a retender for the provision of Ministry of Justice (MoJ) & HM Prison & Probation Service (HMPPS) public enquiry communication services. Please note, this notice does not constitute a call for competition, it is to inform the market of a future potential opportunity. Please do not respond to this notice. The details included in this notice remain subject to change as the Authority further develops the future strategy. The service currently comprises several enquiry lines, including the MoJ Public Enquiry Line, the HMPPS Public Enquiry Line, the HMPPS Prison Enquiry Centre, and the National Incident Management Unit (NIMU) incident line. These services handle enquiries from members of the public, families of prisoners and other stakeholders across the justice system. Enquiries may range from general information requests and case-related queries to sensitive matters such as prisoner welfare concerns or operational incident reporting. The future service will provide a secure, reliable and a primarily customer-focused telephony capability to manage these enquiries effectively. The provider will be expected to deliver trained call-handling staff, oper…
Official publications
- FTS · 031566-2026 · 7 April 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £15,000,000.
- Who is the buyer of this tender?
- The contracting authority is Ministry of Justice (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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