MBC-1098 Customer Relations Management System
Buyer: Melton Borough Council
- Published
- 26 February 2026
- Estimated value
- £257,665
- Place of performance
- UKF22
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 017227-2026
- Reference
- ocds-h6vhtk-065cd2
- Official source
- Official source
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| IEG4 LIMITED | — | — |
Official publications
- FTS · 017227-2026 · 26 February 2026
Other tenders from Melton Borough Council
- MBC1518 Repairs and Maintenance Works
- MBC-1658 Gravedigging Services
- CAR PARKING MACHINES ON BEHALF OF MELTON BOROUGH COUNCIL
- MBC-1604 Grounds Maintenance Equipment Repair and Maintenance Contract
- MBC-1538 Stockyard Melton Borough Council
- MBC-1672 Festive Lighting Scheme
- MBC-1516 Accessible Extension Works at Property in Melton Mowbray
- MBC-1665 Supported Housing Assessment
- MBC-1694 SPOC for Stockyard Phase 3 Stockyard
- MBC-1441 Servicing & Maintenance of Installations and Equipment for Statutory Compliance for Corporate Property & Assets
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £257,665.
- Who is the buyer of this tender?
- The contracting authority is Melton Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.