LDC & EBC - Tenant Satisfaction Measures
Buyer: Eastbourne Borough Council
- Published
- 12 February 2026
- Submission deadline
- 11 March 2026
- Estimated value
- £150,000
- Place of performance
- UKJ22
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 013015-2026
- Reference
- ocds-h6vhtk-0652f0
- Official source
- Official source
CPV codes
- 79311210Telephone survey services
- 79342310Customer survey services
- 79342311Customer satisfaction survey
Description
Lewes District and Eastbourne Borough Councils wish to invite quotes for the supply of services in respect of conducting Tenant Satisfaction Surveys of Council tenants in a prescribed way. This is called the Tenant Satisfaction Measures (TSM). Tenant Satisfactions Measures have to be collected by Social Landlords according to requirements set by the Regulator of Social Housing in the Transparency, Influence and Accountability Standard. TSMs are intended to be a tool which allows tenants to scrutinise their landlord’s performance, provide insights to landlords on where they can improve their services, and provide a source of intelligence to the regulator on how far landlords are meeting the outcomes of the new consumer standards. The regulatory framework for social housing in England underpins the collection of TSM data and include information from tenant surveys and management information held by landlords on areas including repairs and maintenance, complaints and engagement, respectful and helpful engagement and building safety. The first national results were published in 2024 and will continue to be published annually by the Regulator to support their operational approach to re…
Official publications
- FTS · 013015-2026 · 12 February 2026
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 11 March 2026. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £150,000.
- Who is the buyer of this tender?
- The contracting authority is Eastbourne Borough Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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