IT Service Management Tooling Request for Information

Published

31 January 2025

Place of performance

UKM

Lots

1

Notice number

003216-2025

Reference

ocds-h6vhtk-04da69

Official source

Official source

CPV codes

• 72253000Helpdesk and support services
• 72253100Helpdesk services
• 72253200Systems support services

Description

The Scottish Ministers, acting through Social Security Scotland, has released the Prior Information Notice (PIN) to potential suppliers of IT Service Management Tooling. The publication of this Prior Information Notice / Request for Information will be used to undertake preliminary market consultation and to inform the market of our intention to procure an IT Service Management Tooling Solution. Further information is provided in the RFI document attached to this notice.

Official publications

• FTS · 003216-2025 · 31 January 2025

Other tenders from Social Security Scotland

• Provision of Best Start Foods · 11 August 2026
• Debt Management System · 17 July 2026
• Social Program Management (SPM) Framework Agreement - Contract Notice · 19 June 2026
• Testing Services Framework Agreement · 20 May 2026
• Unified Security Platform · 8 May 2026
• Monetary Value of Fraud and Error (MVFE)/Error Interventions Digital Solution · 9 January 2026
• SPM Social Security Scotland - Live Service Team (Lot 2) · 18 December 2025
• Specialist Office Equipment · 7 October 2025
• Statistical Publishing Platform with Disclosure Control Facilities · 24 September 2025
• Support of Applications on the OutSystems Platform · 5 June 2025

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Social Security Scotland (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.