IT Magement Service Tool
- Published
- 27 May 2025
- Estimated value
- £4,569,189
- Place of performance
- UKC
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 027583-2025
- Reference
- ocds-h6vhtk-052696
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
Description
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Top Desk UK Limited | — | — |
Official publications
- FTS · 027583-2025 · 27 May 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £4,569,189.
- Who is the buyer of this tender?
- The contracting authority is General Pharmaceutical Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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