Institute for Customer Service Membership
- Published
- 25 August 2026
- Place of performance
- UK
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 080844-2026
- Reference
- ocds-h6vhtk-06eb93
- Official source
- Official source
CPV codes
- 98112000Services furnished by professional organisations
Description
Membership of The Institute of Customer Service supports UKNNL's commitment to continuous customer service improvement and excellence. The Institute is the provider of the UK Customer Satisfaction Index (UKCSI), enabling UKNNL to benchmark customer performance against recognised national standards. Continuity of membership maintains UKNNL's established benchmarking history and ensures consistency of performance data and trend analysis over time. The membership also provides access to independent research, specialist training, best practice resources and a professional network aligned to UKNNL's requirements. These benefits support the ongoing development of customer experience capability and the embedding of a culture of service excellence across the organisation.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| INSTITUTE OF CUSTOMER SERVICE | — | — |
Official publications
- FTS · 080844-2026 · 25 August 2026
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