Information Technology Service Management
- Published
- 25 June 2025
- Estimated value
- £65,000,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 035011-2025
- Reference
- ocds-h6vhtk-04fc5d
- Official source
- Official source
CPV codes
- 72222300Information technology services
Description
The Authority seeks Expressions of Interests from qualified providers that have the capability to transition and deliver an IT Service Management (ITSM) managed service via a Multisource Service Integration (MSI) operating model. Through this arrangement the successful supplier(s) will support The Authority to establish strategic partnerships and leverage the expertise, skills, and best practice of internal teams and industry partners across the Enterprise Service Model (ESM) Supplier EcoSystem. ServiceNow shall be used as the single integrated platform for managing all critical ITSM practices and provide a centralised enterprise system for managing service delivery to users. The supplier(s) is expected to support, sustain and optimise ServiceNow (The Authority’s platform of choice under this contract) to ensure the tool is delivering maximum value and optimised for performance to both interface and integrate effective with other systems. There is a requirement for the tool to be scalable to evolve to meet current and future business needs. The nature of this delivery space requires industry partners to operate as part of a collaborative joint mission approach to maximise the effe…
Official publications
- FTS · 035011-2025 · 25 June 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £65,000,000.
- Who is the buyer of this tender?
- The contracting authority is Defence Equipment and Support (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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