Home Office Subject Access Request Unit (SARU) Redesign Project: End-to-End Information Rights Case Management Platform and Managed Service
Buyer: Home Office
- Published
- 11 September 2026
- Estimated value
- £4,388,800
- Place of performance
- UK
- Lots
- 1
- Notice number
- 086458-2026
- Reference
- ocds-h6vhtk-06ef6e
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 72263000Software implementation services
- 72261000Software support services
- 72250000System and support services
Description
The Home Office anticipates conducting a procurement for an end-to-end digital case-management platform and associated configuration, integration, migration, implementation, transition and managed-service capability for the Subject Access Request Unit. Subject Access Requests are the primary driver for the requirement, although the proposed solution is also expected to support Freedom of Information requests and Parliamentary Questions through configurable workflows and shared core case-management capability. The proposed requirement may include: - a configurable and secure case-management platform; - customer submission and identity-verification capability or integration; - configurable workflows, case administration, deadline management and auditability; - document handling, processing and redaction capability; - management information and operational reporting; - integration with Authority-approved services, systems and platforms; - configuration, implementation and testing; - migration from existing systems and repositories; - training, transition, go-live and service stabilisation; - ongoing managed-service, support, maintenance, security and resilience; and - exit and transit…
Official publications
- FTS · 086458-2026 · 11 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £4,388,800.
- Who is the buyer of this tender?
- The contracting authority is Home Office (United Kingdom).
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