HMRC Contact Centre as a Service (CCaaS) Procurement
Buyer: HM Revenue & Customs
- Published
- 29 May 2025
- Estimated value
- £500,000,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 4
- Notice number
- 028613-2025
- Reference
- ocds-h6vhtk-05085d
- Official source
- Official source
CPV codes
- 48512000Interactive voice response software package
- 48517000IT software package
- 64215000IP telephone services
- 64227000Integrated telecommunications services
- 72000000IT services: consulting, software development, Internet and support
Description
HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation
Official publications
- FTS · 028613-2025 · 29 May 2025
Other tenders from HM Revenue & Customs
- Income Tax Self-Assessment Ecosystem Data and Integration - Innovation-Led Proof of Concept
- FDIR Document Checker
- National Insurance & PAYE Service Support and Change
- Tachograph Forensic Services
- PoCA Retention, Valuation and Auction of Seized Goods.
- HMRC Customer Relationship Management
- Provision of Debt Collection Services
- Movement of Seized Cash
- XBRL Validations Module
- AI and Metadata Tooling
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £500,000,000.
- Who is the buyer of this tender?
- The contracting authority is HM Revenue & Customs (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Get alerts for tenders like this
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.