Historic England Customer Service Provision
Buyer: Historic England
- Published
- 30 July 2024
- Submission deadline
- 29 August 2024
- Estimated value
- £460,000
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 023814-2024
- Reference
- ocds-h6vhtk-048604
- Official source
- Official source
CPV codes
- 79512000Call centre
- 79342300Customer services
Description
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
Official publications
- FTS · 023814-2024 · 30 July 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 29 August 2024. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £460,000.
- Who is the buyer of this tender?
- The contracting authority is Historic England (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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