Future Procurement of Customer Contact Platform and Associated Services

Published

3 June 2026

Submission deadline

30 September 2026

Place of performance

UK

Procedure

Open procedure

Lots

1

Documents

1

Notice number

052163-2026

Reference

ocds-h6vhtk-06ac0e

Official source

Official source

CPV codes

• 48000000Software package and information systems
• 72000000IT services: consulting, software development, Internet and support

Description

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

Official publications

• FTS · 052163-2026 · 3 June 2026

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 30 September 2026. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is Transport for Greater Manchester (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.