Enterprise IT Service Desk - UK2 - Market Engagement Event

Published

13 November 2025

Estimated value

£140,000,000

Lots

1

Notice number

073555-2025

Reference

ocds-h6vhtk-04ea9c

Official source

Official source

CPV codes

• 72222300Information technology services
• 72253100Helpdesk services
• 72253200Systems support services
• 79512000Call centre

Description

The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date.

Official publications

• FTS · 073555-2025 · 13 November 2025

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• European Movements Enabling Agreement (EMEA) for the Germany Enabling Office (GEO) · 30 September 2026
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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is £140,000,000.

Who is the buyer of this tender?

The contracting authority is Ministry of Defence (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.