End User Workspace and Hosting
Buyer: Reading Borough Council
- Published
- 11 September 2026
- Place of performance
- UKJ11
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 086653-2026
- Reference
- ocds-h6vhtk-0559a5
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 50000000Repair and maintenance services
- 51000000Installation services (except software)
- 72000000IT services: consulting, software development, Internet and support
Description
The End User Workspace & Hosting procurement event was to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a single contract. The Services had to be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims of improving service delivery, reducing complexity, and enhance user experience through integrated support. Key requirements of scope: • Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. • Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. • Problem Management - Identification and elimination of root causes to reduce incident recurrence. • Change Enablement - Safe, timely implementation of changes with strong governance, TAB and CAB participation. • Service Request Management - Efficient fulfilment of user requests via a structured service catalogue. • Service Configuration & Asset Management - Accurate tracking of assets and configuration items using ServiceNow CMDB. • Release & Deployment Management - Controlled rollout of new software and updates, including packagin…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| OneAdvanced IT Services Limited | — | — |
Official publications
- FTS · 086653-2026 · 11 September 2026
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- The contracting authority is Reading Borough Council (United Kingdom).
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