End User Workspace and Hosting
Reference ocds-h6vhtk-0559a5 · Reading Borough Council
Awarded to OneAdvanced IT Services Limited for £7,229,244.
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Amounts and figures
Description
The End User Workspace & Hosting procurement event was to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a single contract. The Services had to be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims of improving service delivery, reducing complexity, and enhance user experience through integrated support. Key requirements of scope: • Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. • Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. • Problem Management - Identification and elimination of root causes to reduce incident recurrence. • Change Enablement - Safe, timely implementation of changes with strong governance, TAB and CAB participation. • Service Request Management - Efficient fulfilment of user requests via a structured service catalogue. • Service Configuration & Asset Management - Accurate tracking of assets and configuration items using ServiceNow CMDB. • Release & Deployment Management - Controlled rollout of new software and updates, including packagin…
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | OneAdvanced IT Services Limited | £7,229,244 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 086653-2026 | 11 September 2026 |
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