DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline
Buyer: The Department of Justice
- Published
- 7 November 2025
- Submission deadline
- 3 December 2025
- Estimated value
- £3,212,000
- Place of performance
- UKN
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 071940-2025
- Reference
- ocds-h6vhtk-05dc8c
- Official source
- Official source
CPV codes
- 98000000Other community, social and personal services
- 85000000Health and social work services
- 85312300Guidance and counselling services
- 85312310Guidance services
- 98110000Services furnished by business, professional and specialist organisations
- 98111000Services furnished by business organisations
- 98112000Services furnished by professional organisations
- 79512000Call centre
Description
The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.
Official publications
- FTS · 071940-2025 · 7 November 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 3 December 2025. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is £3,212,000.
- Who is the buyer of this tender?
- The contracting authority is The Department of Justice (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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