Digital Delivery Partner Consultancy
Buyer: Housing Ombudsman Service
- Published
- 13 March 2026
- Estimated value
- £125,000
- Place of performance
- UKC
- Lots
- 1
- Notice number
- 023148-2026
- Reference
- ocds-h6vhtk-066a3c
- Official source
- Official source
CPV codes
- 72200000Software programming and consultancy services
- 73200000Research and development consultancy services
- 73300000Design and execution of research and development
- 79400000Business and management consultancy and related services
Description
The Housing Ombudsman Service (HOS) intends to conduct preliminary market engagement to inform a forthcoming further competition under Crown Commercial Service Digital Outcomes & Specialists 7 (RM1043.9), Lot 1 (Digital Outcomes). The engagement will help refine the outcomes, delivery approach, commercial model, and procurement timetable for an outcome-based digital delivery requirement. The Housing Ombudsman Service (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy. • Provide an excellent, person-centred service • Drive positive local complaint handling cultures • Support better services through our insights, data and intelligence • Organisation Design: Systems (Strategic Enabler) To help define the requirements and understand the potential of a new suite of digital tools, HOS requires the support of a Digital Deli…
Official publications
- FTS · 023148-2026 · 13 March 2026
Other tenders from Housing Ombudsman Service
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £125,000.
- Who is the buyer of this tender?
- The contracting authority is Housing Ombudsman Service (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.