Debt Collection Services
Buyer: Anglian Water (TEST)
- Published
- 31 July 2026
- Estimated value
- £13,500,000
- Place of performance
- UK
- Procedure
- Open procedure
- Documents
- 1
- Notice number
- 072600-2026
- Reference
- ocds-h6vhtk-06d889
- Official source
- Official source
CPV codes
- 79940000Collection agency services
Description
Debt Collection Services – Scope of Requirements Summary Anglian Water is seeking to appoint multiple Debt Collection Agencies (DCAs) under a framework of up to eight years to recover household and related residential debt. The framework is based on a commission-led model, supplemented by fixed-price value-add services such as affordability referrals, customer vulnerability support, tracing, deceased account identification and bankruptcy notifications. Suppliers will be expected to deliver strong collection performance while maintaining excellent customer service and supporting vulnerable customers. The procurement is divided into six lots, reflecting different debt types, customer circumstances and collection approaches. All accounts relate to household (residential) properties and primarily domestic customers, however billing may include non-household landlords or developers where responsible for water charges. No guarantee of work volumes is provided. Key Service Requirements Successful suppliers will be required to: Operate on a commission-based debt collection model. Provide pricing for mandatory value-add services. Deliver customer-focused collections aligned to affordabili…
Lots (6)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | LOT 1 - 1st & 2nd Standard Collect placements | 79940000 Collection agency services | £13,500,000 |
| 2 | LOT 2 – 1st & 2nd Collection Placement for Financially Vulnerable Customers | 79940000 Collection agency services | £13,500,000 |
| 3 | LOT 3 – 3rd Collection Placement | 79940000 Collection agency services | £13,500,000 |
| 4 | LOT 4 – 1st & 2nd Collect Court Account Placements | 79940000 Collection agency services | £13,500,000 |
| 5 | LOT 5 – 1st, 2nd & 3rd Trace & Collect Standard Placements | 79940000 Collection agency services | £13,500,000 |
| 6 | LOT 6 – 1st, 2nd & 3rd Trace & Collect Court Placements | 79940000 Collection agency services | £13,500,000 |
Official publications
- FTS · 072600-2026 · 31 July 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £13,500,000.
- Who is the buyer of this tender?
- The contracting authority is Anglian Water (TEST) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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