Debt Collection Agencies
Reference ocds-h6vhtk-03d858 · THAMES WATER UTILITIES LIMITED
Awarded to 1st Locate (UK) Limited and 7 others.
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Amounts and figures
Description
As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering "right customer, right treatment path" and ensuring our financially vulnerable customers are supported at all stages of the journey. We intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio. Litigation and field services will also be required at the later stages of the process, where any unrecovered debts will be assessed and selected depending on their suitability. With the cost of living rising, we recognise the importance of collecting debt in a socially responsible manner and as result we are seeking partners who are committed in supporting our customers on this journey while helping Thames Water achieve our goals. We are offering a 3-year contract with the ability to extend up to an additional 2. Field service will be offered at an initial 1-year contract. After year 1 there's a potential for this to be brought inline with the with other contracts mimicking their contract …
Lots (4)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Placement 1 - Active and Final including trace and collect | 79940000 Collection agency services | — |
| 2 | Placement 2 - Active and Final | 79940000 Collection agency services | — |
| 3 | Placement 3 - Litigation - Active and Final | 79940000 Collection agency services | — |
| 4 | Placement 4 - Field Services - Visit and Call Handling | 79940000 Collection agency services | — |
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | 1st Locate (UK) Limited | — | — |
| 1 | Arvato Financial Solutions Limited | — | — |
| 1 | Moorcroft Debt Recovery Limited | — | — |
| 2 | Advantis Credit Limited | — | — |
| 2 | BPO Collections Ltd | — | — |
| 2 | UK SEARCH LIMITED | — | — |
| 3 | Moriarty Law Limited | — | — |
| 4 | Resolvecall Ltd | — | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 003615-2024 | 2 February 2024 |
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