Customer Reward Solution

Amounts and figures

Description

Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support. We would very much like to welcome your feedback to the below questions to assist us with refining our specification. Please see our Requirements Document Customer Rewards Platform document for more specific requirements via the Delta platform. Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 properties, we proudly serve more than 93,000 customers from diverse backgrounds across the country. At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision - that everyone should have the opportunity to have a place that they can call home - we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people’s foyers. Our approa…

Official publications

• 00476-AST MVHRs, Solar PV & EICR Electrical Testing
  Published: 9 November 2026
• Exeter Foyer Security
  Published: 5 October 2026
• Responsive Repairs and Empty Homes Maintenance Services - West Rural Region
  Published: 28 September 2026
• Security Services Preliminary Market Engagement (PME)
  Published: 4 September 2026
• Provision of Insurance and Related Services to Stonewater Limited
  Published: 25 August 2026
• Stopham Road, Pulborough
  Published: 7 August 2026
• Insurance and related services for Property, legal liability and other general (non-life) insurable risks, as required by Stonewater Limited
  Published: 16 July 2026
• 00439-AST Warden Call 26-27 replacement programme
  Published: 18 June 2026
• 00382-AST Nelson Cottages Drainage
  Published: 17 June 2026
• 00421-AST Merlin Lodge Retirement Living Investment
  Published: 12 June 2026

Previous and next from Stonewater Limited

• 00419-AST Windows & Doors replacement programme — 26 May 2026
• Stopham Road, Pulborough — 19 March 2026
• 00416-AST Energy Bureau & Procurement Service — 17 March 2026
• Windmill Court Swindon - Electrical Works — 4 March 2026
• 00422-AST South West - Gas and Renewable repairs and Maintenance — 28 January 2026
• 00276-AST Kings Lodge Electrical installation, Fire Detecton & AOV upgrades — 19 December 2025

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Stonewater Limited (United Kingdom).

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