Customer Research Surveys

Published

2 December 2025

Submission deadline

2 January 2026

Estimated value

£330,000

Place of performance

UKC

Procedure

Open procedure

Lots

1

Documents

2

Notice number

078720-2025

Reference

ocds-h6vhtk-05ec7b

Official source

Official source

CPV codes

• 79342311Customer satisfaction survey

Description

Karbon Group are looking for an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender. Several customer survey types and methodologies make up our Customer Experience Framework: • Perception surveys (Tenant Satisfaction Measures and Pulse) • Transactional surveys (service specific following a transaction) • Occasional ad hoc research surveys We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.

Official publications

• FTS · 078720-2025 · 2 December 2025

Other tenders from Karbon Homes

• Techscheme Provision · 25 August 2026
• Legal Services Framework · 21 August 2026
• Karbon Homes TCI NHC July 2026 · 7 July 2026
• Aids and Adaptations · 26 May 2026
• Fire Alarm Maintenance Services · 26 May 2026
• 54 North Homes TCI 2026 · 3 March 2026
• Internal Redecoration · 19 December 2025
• Groundworks Services Framework · 4 December 2025
• Framework Damp and Mould · 2 December 2025
• Audit and Advisory Services - External Audit · 19 November 2025

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 2 January 2026. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £330,000.

Who is the buyer of this tender?

The contracting authority is Karbon Homes (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.