Customer Relationship Management System (Renewal)
Buyer: West Lothian Council
- Published
- 7 September 2026
- Estimated value
- £572,744
- Place of performance
- UKM78
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 084556-2026
- Reference
- ocds-h6vhtk-06f3cd
- Official source
- Official source
Description
West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform. The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automation, digital self-service and service request handling across multiple Council services. The proposed contract will provide ongoing supplier support, system maintenance, cloud hosting, upgrades, security updates and development services for a period of five years, ensuring the continued availability, resilience and security of the platform and supporting the Council's digital transformation objectives.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Verint | — | — |
Official publications
- FTS · 084556-2026 · 7 September 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £572,744.
- Who is the buyer of this tender?
- The contracting authority is West Lothian Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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