Customer Relationship Management System (Renewal)
Reference ocds-h6vhtk-06f3cd · West Lothian Council
Awarded to Verint for £572,744.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform. The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automation, digital self-service and service request handling across multiple Council services. The proposed contract will provide ongoing supplier support, system maintenance, cloud hosting, upgrades, security updates and development services for a period of five years, ensuring the continued availability, resilience and security of the platform and supporting the Council's digital transformation objectives.
Awards
| Lot | Awarded to | Amount | Date |
|---|---|---|---|
| 1 | Verint | £572,744 | — |
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 084556-2026 | 7 September 2026 |
Other tenders from West Lothian Council
See the buyer →- Care Home for Adults with Learning Disabilities Published: 22 September 2026
- School Counselling Service - Primary Schools Published: 2 September 2026
- Local Employability Programme – Personal Skill Development Programme Published: 7 August 2026
- WLC Hire of Welfare Cabins and Lockable Storage Containers Published: 7 August 2026
- TMC Maintenance, Repair & Replacement of Refrigeration Units Published: 5 August 2026
- West Lothian Council Bus Shelter Advertising Published: 24 July 2026
- CC14723 - Online skills platform services Published: 22 July 2026
- Purchase of 8x Ejection Trailers Published: 14 July 2026
- Hire of Buses for Community Transport Published: 14 July 2026
- Treatment & Disposal of WUDS containing POPs Published: 14 July 2026
Similar open tenders
- Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution:…
- Computerised Maintenance Management System (CMMS) / Computer-Aided Facility Management System (CAFM)
- Computerised Maintenance Management System (CMMS) / Computer-Aided Facility Management System (CAFM)
- CE-215-25 - Supply, Implementation and Ongoing Support of a Leisure Management System
- Glasgow Business Growth Framework - Phase 4
- Fire Alarm Design, Installation, and Associated Project Management Services DPS
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is West Lothian Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.