Customer Relationship Management system for Defence Relationship Management (DRM)
- Published
- 24 July 2025
- Estimated value
- £0
- Place of performance
- UK
- Lots
- 1
- Notice number
- 042729-2025
- Reference
- ocds-h6vhtk-05655b
- Official source
- Official source
CPV codes
- 48445000Customer Relation Management software package
- 72000000IT services: consulting, software development, Internet and support
- 72212445Customer Relation Management software development services
Description
Sitting under the Council for Reserve Forces and Cadets Associations (CRFCA), Defence Relationship Management (“DRM”) is an arm’s length body of the Ministry of Defence (MoD) and it is the primary point of access linking employers with Defence. DRM reports into the MoD via a Service Level Agreement (SLA) which measures performance against set targets, particularly in relation to the Armed Forces Covenant (AFC) and Employer Recognition Scheme (ERS). Therefore, it is crucial that DRM understands the impact of its work in relation to Defence People issues. We seek to implement a secure, scalable, and resilient CRM platform that is designed to streamline engagement, communication, and data management processes related to Armed Forces Covenant and Employer Recognition Scheme initiatives. The CRM will support operational efficiency, enable real-time insights, and meet the digital needs of both internal stakeholders and external partners such as the Ministry of Defence (MoD) and Single Services (Army, Navy, RAF). DRM has a Customer Relationship Management system in place but since the time of implementation, our needs have changed and matured as has the technology that is available in …
Official publications
- FTS · 042729-2025 · 24 July 2025
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Frequently asked questions
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- The estimated value published by the buyer is £0.
- Who is the buyer of this tender?
- The contracting authority is East Anglia Reserve Forces and Cadets Association (United Kingdom).
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