Customer Relationship Management System
Buyer: Sheffield City Council
- Published
- 28 July 2026
- Place of performance
- UKE32
- Lots
- 1
- Notice number
- 071381-2026
- Reference
- ocds-h6vhtk-06d5a9
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 72000000IT services: consulting, software development, Internet and support
Description
The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.
Official publications
- FTS · 071381-2026 · 28 July 2026
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Sheffield City Council (United Kingdom).
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