Customer Relationship and Case Management (CRCM) Solution
Buyer: The Riverside Group Ltd
- Published
- 12 January 2024
- Estimated value
- £1,503,383
- Place of performance
- UK
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 001066-2024
- Reference
- ocds-h6vhtk-03d5c0
- Official source
- Official source
CPV codes
- 48445000Customer Relation Management software package
- 72261000Software support services
- 72263000Software implementation services
- 72265000Software configuration services
- 48440000Financial analysis and accounting software package
- 72267000Software maintenance and repair services
- 48400000Business transaction and personal business software package
Description
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Homeless Link | — | — |
Official publications
- FTS · 001066-2024 · 12 January 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £1,503,383.
- Who is the buyer of this tender?
- The contracting authority is The Riverside Group Ltd (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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