Customer Journey Mapping Project
- Published
- 27 April 2026
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 038153-2026
- Reference
- ocds-h6vhtk-0608e3
- Official source
- Official source
CPV codes
- 72220000Systems and technical consultancy services
- 72221000Business analysis consultancy services
- 72224000Project management consultancy services
- 79411100Business development consultancy services
Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| REINVIGORATION LTD | — | — |
Official publications
- FTS · 038153-2026 · 27 April 2026
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is The Swaythling Housing Society Ltd (Trading as Abri) (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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