Customer Engagement Platform
- Published
- 6 March 2024
- Place of performance
- UKN
- Lots
- 1
- Notice number
- 007209-2024
- Reference
- ocds-h6vhtk-044611
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
- 48170000Compliance software package
- 48211000Platform interconnectivity software package
- 48445000Customer Relation Management software package
- 48482000Business intelligence software package
- 48517000IT software package
Description
NIE Networks is the electricity Distribution Network Operator(DNO) and transmission network owner in Northern Ireland. NIE Networks have a requirement for provision of suitably qualified and experienced organisation(s) to provide a Customer Engagement Platform, which can also be referred to as a Customer Relationship Management System. NIE Networks would like to invite interested parties who provide services relevant to the requirements to attend separate market engagement sessions. At these sessions NIE Networks will outline an overview of the requirements and request invited parties to provide a demonstration of their systems. The information obtained through this process will be retained by NIE Networks, commercially sensitive or confidential information obtained will not be released. However, any relevant the information resulting from this process, that may be used to add to the potential procurement strategy, will be communicated to other potential tenderers. In addition there may be a request for feedback after the event in the form of a questionnaire. NIE Networks will hold separate individual supplier sessions on Thursday 25th & Friday 26th April 2024 with up to a m…
Official publications
- FTS · 007209-2024 · 6 March 2024
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Northern Ireland Electricity Networks Limited (United Kingdom).
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