Customer Data Enhancement
Buyer: Southern Water Services Ltd.
- Published
- 26 March 2024
- Submission deadline
- 23 April 2024
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 009801-2024
- Reference
- ocds-h6vhtk-044ceb
- Official source
- Official source
CPV codes
- 48613000Electronic data management (EDM)
- 48614000Data-acquisition system
- 65000000Public utilities
- 72300000Data services
- 72314000Data collection and collation services
- 72316000Data analysis services
- 72322000Data management services
- 79342300Customer services
Description
Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight. The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water’s (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW’s operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.
Official publications
- FTS · 009801-2024 · 26 March 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 23 April 2024. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is Southern Water Services Ltd. (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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