Customer Contact Centre -Telephony/CRM
- Published
- 24 July 2026
- Place of performance
- UKE4
- Lots
- 1
- Notice number
- 070507-2026
- Reference
- ocds-h6vhtk-06d3bf
- Official source
- Official source
CPV codes
- 72000000IT services: consulting, software development, Internet and support
- 34000000Transport equipment and auxiliary products to transportation
- 72200000Software programming and consultancy services
- 72212333Contact management software development services
Description
West Yorkshire Combined Authority would like to invite interested suppliers to take part in this Preliminary Market Engagement (PME) activity to support development of the project described below. The main aims of engagement include: gaining market insights, understanding best market practices and shaping the final statement of requirements. Suppliers are invited to respond to this PME exercise to inform the Authority’s approach to procuring either individual or a collection of technology solutions aligned to the outcomes and core deliverables outlined in this paper. The Authority is particularly interested in: • Market capability across the Functional Areas described below • Typical delivery models and integration approaches • Innovation opportunities and best practice • Time to implement (mobilisation times, complexity, sequencing, dependencies) • Costs e.g. commercial models and pricing structures The Authority recognises that suppliers may specialise only in particular solutions and capability areas described in Section 3 A-C A. Contact Centre Platform B. Workforce Management C. Lost Property Management Suppliers are however encouraged to participate either independently or in …
Official publications
- FTS · 070507-2026 · 24 July 2026
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