Contact Centre Services
Buyer: Kent County Council
- Published
- 19 December 2025
- Estimated value
- £9,142,634
- Place of performance
- UKJ4
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 084974-2025
- Reference
- ocds-h6vhtk-04e286
- Official source
- Official source
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Capita Business Services Ltd | — | — |
Official publications
- FTS · 084974-2025 · 19 December 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £9,142,634.
- Who is the buyer of this tender?
- The contracting authority is Kent County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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