Contact Centre Scripting and Diagnostics

Published

6 August 2026

Estimated value

£90,435

Place of performance

UKC

Procedure

Direct award

Lots

1

Notice number

074499-2026

Reference

ocds-h6vhtk-06dd2c

Official source

Official source

Description

GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.

Awards

Official publications

• FTS · 074499-2026 · 6 August 2026

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Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is £90,435.

Who is the buyer of this tender?

The contracting authority is GREENSQUAREACCORD LIMITED (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.