Complaints Investigations
Reference ocds-h6vhtk-05a292 · Suffolk County Council
Prior notice. Estimated value: £240,000.
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Amounts and figures
Description
Suffolk County Council are conducting Pre Market Engagement prior to the procurement of the services of Complaints Investigators. Suffolk County Council has statutory responsibilities around the appropriate investigation of complaints. This notice outlines the approach to procurement of those services. Suffolk County Council runs three complaint processes. Statutory children's social care procedures, statutory adult social care procedures and its own Corporate Complaints Policy. These processes have clear steps that must be followed and timescales to adhere to. As part of these processes, it is often mandatory that a person external to the council undertakes an investigate. As part of the statutory children's social care procedures, a complainant has the right to a Review Panel (Stage 3). Complaint Review Panels are made up of 3 people who have experience in social care or related professions but who are independent from the Council. Independent investigators and independent people fulfil the independent element of Local Authority complaints investigated under statutory children's social care procedures (The Children Act 1989 Representations Procedure (England) Regulations 20…
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 059896-2025 | 25 September 2025 |
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