Complaints Investigations
Buyer: Suffolk County Council
- Published
- 25 September 2025
- Estimated value
- £240,000
- Place of performance
- UKH14
- Lots
- 1
- Notice number
- 059896-2025
- Reference
- ocds-h6vhtk-05a292
- Official source
- Official source
CPV codes
- 79212300Statutory audit services
Description
Suffolk County Council are conducting Pre Market Engagement prior to the procurement of the services of Complaints Investigators. Suffolk County Council has statutory responsibilities around the appropriate investigation of complaints. This notice outlines the approach to procurement of those services. Suffolk County Council runs three complaint processes. Statutory children's social care procedures, statutory adult social care procedures and its own Corporate Complaints Policy. These processes have clear steps that must be followed and timescales to adhere to. As part of these processes, it is often mandatory that a person external to the council undertakes an investigate. As part of the statutory children's social care procedures, a complainant has the right to a Review Panel (Stage 3). Complaint Review Panels are made up of 3 people who have experience in social care or related professions but who are independent from the Council. Independent investigators and independent people fulfil the independent element of Local Authority complaints investigated under statutory children's social care procedures (The Children Act 1989 Representations Procedure (England) Regulations 20…
Official publications
- FTS · 059896-2025 · 25 September 2025
Other tenders from Suffolk County Council
- Economic Impact Assessment
- Closed Landfill Site Consultancy
- Primary Mental Health and Clinical Psychology services
- Recycling Centre Booking System and Weighbridge Ticket Data System
- Discharge to Access Service- (West Locality)
- Innovation Centre Operator: Innovation Martlesham
- Above threshold contracts awarded under INTRAN framework ref NCCF43274
- Holiday Activities and Food (HAF) Programme Booking and Data Solution
- Supply and Installation of two (2) Fire Behaviour Training Containers for Suffolk Fire and Rescue Service
- Provision of Suffolk Adult Learning Service
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £240,000.
- Who is the buyer of this tender?
- The contracting authority is Suffolk County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.