Call Centre Solution
Buyer: Southern Housing
- Published
- 25 June 2024
- Place of performance
- UKJ
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 019454-2024
- Reference
- ocds-h6vhtk-040745
- Official source
- Official source
CPV codes
- 51300000Installation services of communications equipment
- 64210000Telephone and data transmission services
- 64220000Telecommunication services except telephone and data transmission services
- 72000000IT services: consulting, software development, Internet and support
Description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| 8x8 UK Limited | — | — |
Official publications
- FTS · 019454-2024 · 25 June 2024
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Southern Housing (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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