Avaya Aura Contact Centre System Replacement

Published

18 September 2026

Place of performance

UKD3

Lots

1

Notice number

088758-2026

Reference

ocds-h6vhtk-077596

Official source

Official source

CPV codes

• 72000000IT services: consulting, software development, Internet and support

Description

Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).

Official publications

• FTS · 088758-2026 · 18 September 2026

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Frequently asked questions

Who is the buyer of this tender?

The contracting authority is Greater Manchester Combined Authority (United Kingdom).

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