Avaya Aura Contact Centre System Replacement
Reference ocds-h6vhtk-077596 · Greater Manchester Combined Authority
Prior notice.
Interested in tenders like this? Get the next tenders like this one published in the United Kingdom by email. Free, no card needed.
Amounts and figures
Description
Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).
Official publications
| Medium | Reference | Date |
|---|---|---|
| FTS | 088758-2026 | 18 September 2026 |
Other tenders from Greater Manchester Combined Authority
See the buyer →- DV200 Witness Digital Video Investigations Training Published: 13 November 2026
- Forensic Collision Investigation and Imaging Hardware and Software Published: 10 November 2026
- GMCA2204 Father Inclusive Family Hubs in Greater Manchester: Fatherhood Champions Training Published: 6 November 2026
- GMCA 2171 Strategic Environmental Assessment Published: 5 November 2026
- GMCA 2235 - Spatial Development Strategy Published: 5 November 2026
- UPS Upgrade and Managed Service Published: 3 November 2026
- GMCA1996 Innovation Ecosystem Navigation Service Published: 2 November 2026
- GMCA 2191 - Creative Health Network Manager Published: 2 November 2026
- GMCA 1981 - Restricted Eligibility Support Services Published: 2 November 2026
- GMCA 2218 GM Green City website design and build Published: 30 October 2026
Previous and next from Greater Manchester Combined Authority
- GMCA 874.3 School Eco Refill Programme (Wave 4)
- Social Cohesion in Greater Manchester: Understanding Experiences and Identifying Solutions
- GMCA Legal Services for Good Growth Fund and Regeneration Projects Framework
- GMCA 1699 Engineering Project Manager Support for Solar Design and Build Contract Management
- GMCA2102 Support for the Live Well Enhanced Offer
- Governance, Compliance and Risk Software (GCR) Software
Similar open tenders
- PRO005084-Services-Framework-DNM Linear Monitor Installs
- PRO005124 – Works – Dynamic Market – Building, Operations, Labour & Trade Services
- Social Housing Emerging Disrupters 6
- Audio visual, digital signage and visitor management system
- PRO005166 - ORiW - Design and Integration Partner
- Continuous Water Quality Monitoring (CWQM)
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Greater Manchester Combined Authority (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
How can I find out about similar tenders when they are published?
Create an account at el-vinculo.com and we give you a free month and set up your company's filters — contract type, CPV codes, value and territory — so you are the first to know when new tenders like this one come out in the United Kingdom. We email you as soon as one matching your profile is published, with the whole deadline ahead to prepare the bid.
Public tenders by region
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.