Alarm Receiving Centre Call Handling System
- Published
- 10 August 2026
- Estimated value
- £2,000,000
- Place of performance
- UKH23
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 075832-2026
- Reference
- ocds-h6vhtk-06e062
- Official source
- Official source
CPV codes
- 48100000Industry specific software package
- 72253200Systems support services
- 72267100Maintenance of information technology software
- 79711000Alarm-monitoring services
Description
This is the pre-qualification stage of a two stage process, for the procurement of a replacement Alarm Receiving Centre (ARC) platform supporting the Herts Careline service. North Hertfordshire District Council (NHDC) has previously undertaken Preliminary Market Engagement to inform this procurement. The ARC forms a critical component of the Council’s telecare infrastructure, providing 24/7 monitoring and response capability for vulnerable residents and partner organisations. The current platform is approaching technical and contractual end of life and requires replacement with a modern, secure and resilient solution capable of supporting both legacy analogue alarm traffic and the transition to digital telecare technologies. NHDC uses an E-Tendering system (In-Tend) for all procurement activities. Suppliers must submit their responses via the Supply Hertfordshire Portal at: Supply Hertfordshire Electronic Tendering Site - Home - You must be registered on the portal to submit a response. - If already registered, use your existing username and password. - A password reminder link is available on the homepage if required. For technical difficulties, please contact the In-Tend Helpdes…
Official publications
- FTS · 075832-2026 · 10 August 2026
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £2,000,000.
- Who is the buyer of this tender?
- The contracting authority is North Hertfordshire District Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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