Accident and Claim Management
- Published
- 17 October 2025
- Estimated value
- £35,750,000
- Place of performance
- UK
- Procedure
- Restricted procedure
- Lots
- 1
- Notice number
- 066361-2025
- Reference
- ocds-h6vhtk-0598c2
- Official source
- Official source
CPV codes
- 50111100Vehicle-fleet management services
Description
Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles. Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions. The supplier shall be able to provide the following services: • Incident Reporting & First Notification of Loss (FNOL) • Incident Management • Repair Management • Claims Handling & Insurance Interface • Driver Support & Welfare • Reporting and Analytics to include Data Management and Security During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio. The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years
Official publications
- FTS · 066361-2025 · 17 October 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £35,750,000.
- Who is the buyer of this tender?
- The contracting authority is NETWORK RAIL INFRASTRUCTURE LIMITED (United Kingdom).
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- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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