25016 Telephony & Customer Relationship Management (CRM) system for Cambridgeshire County Council, Customer Services Centre
- Published
- 18 March 2025
- Place of performance
- UKH12
- Lots
- 1
- Notice number
- 009884-2025
- Reference
- ocds-h6vhtk-04ee6e
- Official source
- Official source
CPV codes
- 48000000Software package and information systems
Description
Cambridgeshire County Council Customer Services Centre (CSC) currently uses a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of business systems. CSC currently uses Dynamics 365 CRM, and separate telephony and WFM systems. Added to this, they have a number of line of business systems, most notably for the Blue Badge and Concessionary Bus Pass processes. The Council would like to ascertain what options are available with regards to other systems that can provide a CRM, telephony and WFM functionality within the market This market engagement exercise will assist the Council in determining the next steps in developing any potential procurement documentation, the functionality of the systems available and routes to market including the use of any Framework Agreements if relevant. It will also enable a cost comparison against the potential continuation of the Dynamic 365 CRM as part of the decoupling process for Peterborough City Council that the service area has been undertaking.
Official publications
- FTS · 009884-2025 · 18 March 2025
Other tenders from Cambridgeshire County Council
- Request for Quote: Women of Colour in Leadership Development Programme
- 26085 - PSR Influenza Vaccinations
- 25074 Cambridgeshire County Council Childrens Services Independent Complaints
- Cambridgeshire Coroners – Direct Award B awards.
- Invitation to Tender: 26078 Library Services Engage, Design and Fit out Contract - East Barnwell, Darwin Green, Whittlesey
- 25067 Supervised Family Time
- 26051 Perinatal Mental Health Peer Support Service
- 25004 Cambridgeshire County Council Supported Accommodation for People with Autism and Learning Disabilities 18-64
- Gambling Qualitative Needs Assessment
- 26055 Child Weight Management
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Cambridgeshire County Council (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.