24/7 IT Service Desk
Buyer: London Borough of Redbridge
- Published
- 18 August 2026
- Estimated value
- £777,000
- Place of performance
- UKI53
- Procedure
- Direct award
- Lots
- 1
- Notice number
- 078727-2026
- Reference
- ocds-h6vhtk-06e6f8
- Official source
- Official source
Description
This service will manage our 24/7 IT Service Desk and will provide significant improvement in performance such as calls answered in under 30 seconds, the percentage of calls lost and resolution of tickets. The benefits of the contract are: 1. 24/7 IT support services for our colleagues and customers 2. Reduced call drop rates for customers 3. Improved responsiveness to customer IT issues 4. A faster turnaround on incident and service requests 5. Reduced reputational damage due to the risks that come with a lack of Out of Hours support being provided to key customers 6. The ability to rapidly surge/scale support staff both up and down rapidly as business and environmental conditions demand 7. Reduced threat of effective cyberattacks due to 24/7 triaging of any security incidents flagged by our staff and customers 8. Improved business continuity through having our first line service desk activities geographically outsourced. The Service Commencement Date shall be 16th November 2026 for a period of 36 months via Direct Award Procedure utilising CCS, Technology Services 3 (TS3) RM6100.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| AGILISYS LIMITED | — | — |
Official publications
- FTS · 078727-2026 · 18 August 2026
Other tenders from London Borough of Redbridge
- Market Engagement for Healthy Child Programme
- Cleaning Servicer Contract and Grounds Maintenance Market Engagement
- Cleaning Servicer Contract and Grounds Maintenance Market Engagement
- Cleaning Servicer Contract and Grounds Maintenance Market Engagement
- Backup and Recovery Software
- London Borough of Redbridge- Reablement
- Wanstead High School and Leisure Centre
- Redbridge Leisure Consultants
- Supply of resources for project delivery
- Contract for removing old and installing new hoardings on Chapel Rd, Ilford
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £777,000.
- Who is the buyer of this tender?
- The contracting authority is London Borough of Redbridge (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
Create a free account and receive new public tenders published in the United Kingdom that match your business, every day.