24/015 Customer Contact Solution

Published

18 December 2024

Submission deadline

24 January 2025

Estimated value

£700,000

Place of performance

UKG2

Procedure

Open procedure

Lots

1

Notice number

040721-2024

Reference

ocds-h6vhtk-04c901

Official source

Official source

Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

Official publications

• FTS · 040721-2024 · 18 December 2024

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Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 24 January 2025. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is £700,000.

Who is the buyer of this tender?

The contracting authority is Tamworth Borough Council (United Kingdom).

How can I bid for public tenders in the United Kingdom?

Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.