00534-CS – Transactional Customer Feedback
Buyer: Stonewater Limited
- Published
- 28 April 2025
- Estimated value
- £0
- Place of performance
- UKG
- Lots
- 1
- Notice number
- 017396-2025
- Reference
- ocds-h6vhtk-05089a
- Official source
- Official source
CPV codes
- 73300000Design and execution of research and development
Description
Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country. With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. If you would like to know more about Stonewater, please visit our website: www.stonewater.org Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction. The programme should cover the following customer transactions/journeys: Responsive repairs Cyclical checks Planned capital investment/maintenance Grounds maintenance Complaints ASB Customer service centre contact Lettings Shared ownership sales Mutual exchange Tenancy termination Housing operations. In addition, other transactions may be introduced including digital engagement (website and custome…
Official publications
- FTS · 017396-2025 · 28 April 2025
Other tenders from Stonewater Limited
- Responsive Repairs and Empty Homes Maintenance Services - West Rural Region
- Security Services Preliminary Market Engagement (PME)
- Provision of Insurance and Related Services to Stonewater Limited
- Stopham Road, Pulborough
- Insurance and related services for Property, legal liability and other general (non-life) insurable risks, as required by Stonewater Limited
- 00439-AST Warden Call 26-27 replacement programme
- 00382-AST Nelson Cottages Drainage
- 00421-AST Merlin Lodge Retirement Living Investment
- West Rural - Repairs & Empty Homes 00456-AST
- 00419-AST Windows & Doors replacement programme
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is £0.
- Who is the buyer of this tender?
- The contracting authority is Stonewater Limited (United Kingdom).
- How can I bid for public tenders in the United Kingdom?
- Bids are submitted through the official public procurement portal in the United Kingdom. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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