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Closed European Union SuppliesFramework agreementAccelerated procedure

Warte- und Rückrufmanagement für die Service-Center der KNAPPSCHAFT und der Minijob-Zentrale

Buyer: Deutsche Rentenversicherung Knappschaft-Bahn-See

Open in El Vínculo
Published
7 December 2023
Submission deadline
22 December 2023, 11:00
Estimated value
€462,185
Place of performance
DEA51
Procedure
Open procedure
Lots
1
Documents
1
Notice number
00741949-2023
Reference
94c19b1a-c185-4282-b82f-88a538d2da51
Official source
Official source

CPV codes

Description

Gegenstand der Ausschreibung ist die Bereitstellung und Implementation einer Software-/Servicelösung für ein intelligentes Warte- und Rückrufmanagement innerhalb der Kontaktkanäle Voice und Online-Services. Darüber hinaus sind entsprechende Workshops zu initiieren und Aufwände für die Einrichtung und Bereitstellung diverser Konfigurations- und Reporting Tools sowie die dafür notwendigen Beratungs- und Schulungsaufwände zu berücksichtigen.

Official publications

Other tenders from Deutsche Rentenversicherung Knappschaft-Bahn-See

Frequently asked questions

What is the deadline to bid for this tender?
The submission deadline is 22 December 2023, 11:00. Check the official source, as dates can be modified.
What is the estimated value of this tender?
The estimated value published by the buyer is €462,185.
Who is the buyer of this tender?
The contracting authority is Deutsche Rentenversicherung Knappschaft-Bahn-See (European Union).
How can I bid for public tenders in European Union?
Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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Data collected from official public procurement sources. Amounts as published by the buyer.